FAQ

Private health care customers will be able to claim part of the service fees of a Physiotherapy session on the spot. We have a HICAPS terminal on site, which means we can simply swipe your private health care card in the clinic and you will only have to pay the gap. We also have credit card facilities on site for Visa, Mastercard and EFTPOS transactions for gap payments.

National Disability Insurance Scheme – NDIS The National Disability Insurance Scheme is a scheme of the Australian Government that funds costs associated with disability. Here at Holistic Health Awakened Physiotherapy, Massage and other services will be completely covered by NDIS so that you won’t have to pay anything.

To find out more and to see if you are eligible then please visit the NDIS Website (https://www.ndis.gov.au)

Medicare Rebate – Enhanced Primary Care Plans (EPC Plans) Chronic Disease Management Plans (formerly Enhanced Primary Care) referrals are accepted. Offering you 5 free Physiotherapy sessions a year at Holistic Health Awakened.

With a referral from a GP, Medicare can provide you with a rebate on up to 5 physiotherapy consults per annum at Holistic Health Awakened. In order to be applicable for an EPC Plan you must have been suffering a chronic condition for 6 months or more for which physiotherapy would provide you benefit. You must bring your written EPC Plan from your GP along with you to your initial consultation and your medicare card. Where Medicare will offer you 5 free sessions with one of our therapists.

WorkCover claims are accepted. Provided you have a valid WorkCover claim number, Holistic Health Awakened will bill the insurance company directly and you will not have to pay anything at the time of the consultation.

With a referral from a GP, Medicare can provide you with a rebate on up to 5 physiotherapy consults per annum at Holistic Health Awakened. In order to be applicable for an EPC Plan you must have been suffering a chronic condition for 6 months or more for which physiotherapy would provide you benefit. You must bring your written EPC Plan from your GP along with you to your initial consultation and your medicare card. Where Medicare will offer you 5 free sessions with one of our therapists.

WorkCover claims are accepted. Provided you have a valid WorkCover claim number, Holistic Health Awakened will bill the insurance company directly and you will not have to pay anything at the time of the consultation.

Holistic Health Awakened understands the financial and emotional stresses of being unable to work that are placed on the individual and their family. The steps that must be followed if you believe your injury to be pertaining to WorkCover are:
* Notify your place of work of the incident and of your intent to receive treatment for the sustained injury
* Consulted with your GP and obtain a medical certificate
* Receive a claim number from WorkCover
* Have the WorkCover number approved. We will do that for you however we must be provided with this number the day before your appointment at the latest

Your invoices will be forwarded directly to the WorkCover insurance company and you will not be charged any gap for your consultations. It is a firm belief of our practice that all injuries should be treated as soon as possible. If you would like to be treated before the above process has been completed you just have to pay up front our regular costs and you will be reimbursed by the insurance company at a later date once your claim is approved. For further information please visit the WorkCover website
(https://www.sira.nsw.gov.au)

Third Party Insurance (CTP Insurance) claims are accepted. Provided you have a valid CTP claim number, Holistic Health Awakened will bill the insurance company directly and you will not have to pay anything at the time of the consultation.

We do accept and treat people who are eligible to be covered under third party insurance after a Motor Vehicle Accident. Before presenting to Holistic Health Awakened you must first have;
* Notified the insurance company of your intent to receive treatment for the sustained injury.
* Consulted with your GP and received a medical certificate.
* Received a claim number from the insurance company. The insurance company is hence billed directly and you will not need to pay any gap.

As experts in neck, back and body pain, we know the serious benefits of early treatment by a physiotherapist. An initial assessment should take place within the first 3 days after a motor vehicle accident, even if the pain is quite mild. This helps prevent serious complications after the accident. We encourage that you seek help before the above process has been completed, to begin the healing process. Just pay up front our regular costs and you will be reimbursed by the insurance company at a later date once you have a claim number.

Veterans’ Affairs – DVA claims are accepted. Provided you have your DVA card and a valid referral from your General Practitioner, Holistic Health Awakaned will bill DVA directly and you will not have to pay anything at the time of the consultation.

Holistic Health Awakened commits to providing Department of Veterans’ Affairs (DVA) physiotherapy at the highest quality of care. This is an option for current or former serving members of the Australia Defence Force. You may also be eligible if you are the spouse, widow, or child of an eligible DVA member or veteran.

Hence, for your first appointment under the DVA scheme, you will need your DVA White or Gold card as well as a direct referral for physiotherapy services by your GP.

If you are unsure as to whether you qualify, please click here to find out. (https://www.dva.gov.au/health-and-treatment/help-cover-healthcare-costs)